Idwal Surveyor Privacy policy

Idwal Privacy Policy

Last Updated: 14th February 2026

1. INTRODUCTION

Idwal Marine Services Limited ("Idwal", "we", "us", "our"), registered in England and Wales under company number 07302506, respects your privacy and is committed to protecting your personal data.

This privacy policy explains how we collect, use, store, and protect your personal data as a surveyor or sub-contractor in our network, your privacy rights under applicable data protection laws, and how to contact us with privacy questions or concerns.

2. WHO WE ARE AND HOW TO CONTACT US

3. CHANGES TO THIS PRIVACY POLICY

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and, where appropriate, by email or through our platform.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

4. THE PERSONAL DATA WE COLLECT

We collect, use, store, and transfer different kinds of personal data about you, which we have grouped as follows:

• Identity Data: name, date of birth, nationality, passport/ID details
• Contact Data: address, email address, telephone numbers
• Next of Kin: name, phone number
• Professional Data: qualifications, certifications, work history, references, vessel types experience
• Insurance Data: certificates of insurance
• Financial Data: bank account details for payment processing
• Performance Data: inspection grades, feedback, quality assessments
• Location Data: geographic location for job allocation purposes
• Technical Data: login credentials, access logs, platform usage, IP address, device information
• Communication Data: correspondence with Idwal

We collect this data directly from you when you apply to join our surveyor network and throughout our working relationship.

5. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Performance of Contract: Where we need to perform the contract we have entered into with you.
• Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Legal Obligation: Where we need to comply with a legal or regulatory obligation.

5.1 Purposes for Which We Use Your Personal Data

6. COMMUNICATIONS

We use your contact data to:

• Send alerts regarding available inspections in your geographic area
• Communicate operational updates, platform changes, and service announcements
• Share relevant industry news and Idwal company updates

You may opt out of non-essential communications at any time by contacting privacy@idwalmarine.com. Note that opting out of inspection alerts may affect your ability to receive work through the Idwal network.

7. WHO WE SHARE YOUR PERSONAL DATA WITH

We may share your personal data with the following categories of recipients:

• Our customers (vessel owners, charterers, managers) to the extent necessary to arrange and conduct inspections
• Service providers who support our business operations (IT systems, payment processing, professional advisers)
• Regulatory authorities, law enforcement, or other third parties where required by law

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

8. INTERNATIONAL TRANSFERS

Your personal data may be transferred to, and processed in, countries outside the United Kingdom. Whenever we transfer your personal data outside the UK, we ensure appropriate safeguards are in place, including:

• Transfers to countries that the UK has determined provide adequate protection for personal data
• Use of the UK International Data Transfer Agreement (IDTA) or UK Addendum to EU Standard Contractual Clauses
• Other appropriate safeguards recognised under UK data protection law

If you would like more information about the specific safeguards we have in place for international transfers, please contact us at privacy@idwalmarine.com.

9. DATA RETENTION

We will retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements.

Our retention periods are:

10. DATA SECURITY

We have implemented appropriate technical and organisational security measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage.

We limit access to your personal data to those employees, contractors, and third parties who have a business need to know. They are subject to a duty of confidentiality and will only process your personal data on our instructions.

11. YOUR LEGAL RIGHTS

Under UK data protection laws, you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of processing in certain circumstances
• Right to Data Portability: Request transfer of your data in a machine-readable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Where we rely on consent, you may withdraw it at any time

How to Exercise Your Rights

To exercise any of your data protection rights, please contact us at privacy@idwalmarine.com or GDPR@idwalmarine.com.

We will respond to your request within one month. We may need to verify your identity before processing your request. There is no fee for most requests, but we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

12. CONTACT US

If you have any questions about this privacy policy, how we handle your personal data, or if you wish to exercise any of your data protection rights, please contact us:

• Email: privacy@idwalmarine.com
• Data Protection Officer: GDPR@idwalmarine.com
• Post: Data Protection Officer, Idwal Marine Services Limited, 1 Caspian Point, Caspian Way, Cardiff, CF10 4DQ, United Kingdom
• Telephone: +44 (0)29 2044 6644

BY PARTICIPATING IN THE IDWAL SURVEYOR NETWORK, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY.