Cookie policy

Idwal Cookie Policy

This Cookie Policy explains how Idwal Marine Services Limited ("Idwal", "we", "us", or "our") uses cookies and similar technologies when you visit our website or use our platform services.

1. WHAT ARE COOKIES?

Cookies are small text files that a website places on your device when you visit it. They are widely used to make websites work more efficiently, remember your preferences, track your activities, and improve your overall user experience.

Cookies can be "persistent" (remaining on your device until deleted or expired) or "session" (deleted when you close your browser).

2. MANAGING YOUR COOKIE PREFERENCES

2.1 Cookie Banner

When you first visit our website or platform, you will see a cookie banner that allows you to choose which types of cookies you wish to accept or reject. You can change your cookie preferences at any time:

• On our platform: Access cookie settings via the link in the footer of the platform.
• On our corporate website: Use the cookie preferences link in the footer, or manage cookies through your browser settings.

2.2 Browser Settings

You can also control and delete cookies through your browser settings. Please note that if you disable or delete certain cookies, some features of our website or platform may not function properly.

For guidance on managing cookies in different browsers, visit:

• Chrome: https://support.google.com/chrome/answer/95647
• Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
• Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/mac
• Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09

3. WHAT TYPES OF COOKIES DO WE USE?

We use different types of cookies on our website and platform. These cookies fall into the following categories:

3.1 Essential Cookies

These cookies are strictly necessary for our website and platform to function properly. They enable basic functionalities such as user login, account management, security, service delivery, and remembering your configuration choices and preferences.

On our platform, we use Google Analytics for essential operational purposes, including tracking when reports are accessed and ensuring proper service delivery. While Google Analytics is typically categorized as an analytics tool, we use specific Google Analytics beacons as an integral part of our platform's core functionality.

You cannot opt out of essential cookies as they are crucial to delivering the services you have requested.

Essential cookies we use:

• Session cookies: Remember your login and maintain your session while using the platform
• Security cookies: Protect against unauthorized access and ensure platform security
• Functional cookies: Remember preferences such as language and display settings
• Google Analytics (platform only): Track report access and service delivery for operational purposes

3.2 Analytics Cookies

These cookies collect information about how you use our website and platform, such as the pages you visit, the links you click, and how long you spend on each page. This information helps us understand how users interact with our services and allows us to improve design, functionality, and user experience.

Analytics cookies we use:

On our platform:

• HotJar: Records user behavior, session recordings, and heatmaps to help us understand how users interact with the platform and identify areas for improvement.

On our corporate website (idwalmarine.com):

• HubSpot: Tracks visitor behavior, page views, and engagement to help us understand website performance and improve user experience. HubSpot is the content management system (CMS) for our corporate website and provides integrated analytics.

You can opt out of analytics cookies through our cookie banner or browser settings. Opting out will not affect your ability to use our services, but it may limit our ability to improve your experience.

3.3 Advertisement and Marketing Cookies

On our corporate website, we may use cookies for marketing purposes through HubSpot. These cookies help us deliver relevant marketing content and measure the effectiveness of our marketing campaigns.

On our platform, we do not use advertisement or marketing cookies.

You can opt out of marketing cookies through our cookie banner or browser settings without affecting your ability to use our services.

4. WHAT DATA DO COOKIES COLLECT?

The data collected by our cookies may include:

• Device information: Device type, operating system, and browser type
• Usage information: Pages visited, links clicked, time spent on pages, navigation paths
• Technical data: IP address, browser settings, screen resolution, time zone
• Performance data: Page load times, errors, and website performance metrics
• Session data: Login information, session duration, and user preferences

We do not use cookies to collect sensitive personal information such as financial details, health information, or precise location data without your explicit consent. 

5. THIRD-PARTY COOKIES

Some cookies on our website and platform are set by third-party services:

Google Analytics: We use Google Analytics to understand how users interact with our platform. Google Analytics collects information anonymously and reports website trends without identifying individual users. For more information about Google's privacy practices, visit: https://policies.google.com/privacy

HotJar: We use HotJar to analyze user behavior on our platform through heatmaps and session recordings. HotJar's privacy policy is available at: https://www.hotjar.com/legal/policies/privacy

HubSpot: Our corporate website uses HubSpot for content management and analytics. HubSpot may set cookies for analytics and marketing purposes. HubSpot's privacy policy is available at: https://legal.hubspot.com/privacy-policy

Social media cookies: If you interact with social media features on our website (such as sharing buttons), those social media platforms may set cookies. We do not control these third-party cookies. Please refer to the privacy policies of the relevant social media platforms:

• LinkedIn: https://www.linkedin.com/legal/privacy-policy
• Twitter/X: https://twitter.com/en/privacy
• Facebook: https://www.facebook.com/privacy/policy

6. HOW LONG DO COOKIES LAST?

Session cookies: Deleted when you close your browser

Persistent cookies: Remain on your device until they expire or are deleted. Expiration periods vary:

• Essential cookies: Typically last for the duration of your session or up to 12 months
• Analytics cookies: Typically last for 12-24 months
• Marketing cookies: Typically last for 12-24 months, or until you withdraw consent

You can delete cookies at any time through your browser settings.

7. COOKIE CONSENT AND YOUR RIGHTS

7.1 Your Consent

By accepting cookies through our cookie banner, you consent to our use of cookies as described in this Cookie Policy. You can withdraw or modify your consent at any time by:

• Accessing cookie settings through the link in the footer of our website or platform
• Changing your browser settings to block or delete cookies

7.2 Your Rights

Under UK data protection law, you have the right to:

• Refuse cookies: You can refuse all or some cookies by adjusting your cookie preferences or browser settings
• Delete cookies: You can delete cookies that have already been set on your device
• Object to processing: You can object to our use of cookies for certain purposes

For more information about your data protection rights, please see our Privacy Policy at: https://www.idwalmarine.com/terms-and-conditions/privacy-policy

8. UPDATES TO THIS COOKIE POLICY

We may update this Cookie Policy from time to time to reflect changes in our cookie practices, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this policy.

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies. 

9. CONTACT US

If you have any questions about this Cookie Policy or our use of cookies, please contact us at:

Idwal Marine Services Limited
1 Caspian Point
Caspian Way
Cardiff
CF10 4DQ
United Kingdom

Email: privacy@idwalmarine.com
Website: https://www.idwalmarine.com 

10. COOKIE LIST

Essential Cookies

Analytics Cookies

Marketing Cookies (Corporate Website Only)

Note: This list represents the main categories of cookies we use. Specific cookie names and durations may vary depending on the service and may be updated periodically.

BY USING OUR WEBSITE AND PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS COOKIE POLICY.