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Job Vacancy: Sales Operations Executive

by Paul Howe

This is a great opportunity to join an established Sales team at the heart of a thriving maritime technology and inspection company. Idwal are market leaders in ship inspections. Our Idwal Grade® is widely recognised as the industry standard and we are known globally and operate across almost every port in the world. Supported by offices in the UK, Greece, and China, Idwal is a technology enabled business which conducts thousands of inspections every year utilising state of the art digital technologies, frameworks, and solutions.

We are part of a one hundred year heritage within shipping with parent company, Graig, founded in the Welsh capital in 1919. Our Cardiff Headquarters is situated in the beautiful Cardiff Bay with modern, comfortable offices and close vicinity to a number of
gorgeous locations for company social events. We also have a very ambitious growth and expansion plan for the business which we are very excited about.


We’ve got a fairly unique environment, blending the essence of a modern tech company with the heritage and market knowledge of a 100 year-old shipping company. On the one hand, we have many of the positives associated with a tech business. We work in a fast-paced environment that encourages entrepreneurship and innovation, where we both empower and support our people. We’re also
developing industry changing products using the latest technologies and are professionalising and challenging the market norms.

On the other hand, we don’t have the negatives associated with some tech startups. We’re well-funded, we’re established in market as a first class leader, and we’re a profitable business. Furthermore, we have very ambitious yet achievable growth targets, along with a
global client list that includes leading banks, financial institutions, private equity groups, ship owners, brokers, insurers and charterers.

We like to think of ourselves as a family, which isn’t surprising when you consider we originated from a third generation Welsh shipping family. We’re friendly and sociable, and regularly get together for team and charity events.

We also value our team. We make every effort to provide an environment where people enjoy coming to work and have the opportunity to thrive. As we have more than doubled our workforce in the last two years, there are plenty of opportunities for progression. Finally we have a great view of Cardiff Bay and an excellent coffee machine.


  • Ensure enquiries are transacted promptly and efficiently, identifying opportunities for up-selling and cross-selling where appropriate.

  • Directly generate sales, ultimately exceeding personal and company’s sales targets.

  • Develop and maintain strong relationships with allocated accounts to ensure the business continues to meet the expectations of its customer base.

  • Maintain accurate records and details of all allocated customer account activity through the company’s CRM system.

  • Develop new leads through regular sales meetings, roadshows and sales’ calls with prospective customers, as directed from time to time.


  • As already mentioned, top-notch written & verbal communication skills are absolutely essential to the role.
  • Strong administrative & organisational skills to manage your own sales pipeline.
  • An affable personality used to dealing with both internal & external stakeholders.
  • Flexibility and willingness to go ‘above and beyond’ in a 24-hour industry.
  • Experience with CRM systems is desirable.
  • Degree level education preferred.


Click here to access the full job description

Interested? Get in touch with our recruitment team to find out more. Either send your CV or LinkedIn profile to allison.hetherton@idwalmarine.com or speak to Allison Hetherton on 02920 446 644.

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