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Job Vacancy: Operations Assistant

by Paul Howe

This is a great opportunity to join an established Operations team at the heart of a thriving maritime technology and inspection company. The Operations Assistant reports to the Operations Manager and is primarily responsible for supporting the wider team the timely execution of vessel inspections and report delivery.

We’re a Cardiff based maritime technology company and world leaders in ship inspections. Whilst we have a 100 year-old history as part of the Graig Shipping Group, we have also revolutionised the industry with the introduction of the first online platform. At the simplest level this lets anybody order a vessel survey at any port in the world, then view the results and receive a grading. This is just the starting point though. Not only does the sheer depth and breadth of data captured create new business opportunities (e.g. market comparison and performance), we’re also able to bring innovative new solutions to market (e.g. drone inspections and VR walkthroughs). In addition, we provide a range of other services, such as portfolio oversight and dry dock management, but these need a bit more explaining.

Idwal's UK Headquarters is based in the historic Cardiff Bay, a location steeped in maritime history for being the powerhouse that exported coal from the Welsh valleys to the rest of the world, powering the industrial age of humanity and funding the building of Wales' capital city.


  • Oversee a small workload of vessel inspections and surveys.

  • Support the surveyor availability process.

  • Support the Operations Manager and wider team with monitoring the timely completion of vessel inspections and surveys, seeking updates when required and keeping internal systems updated at all times to support client reporting. Updating vessel inspections at the point of completion.

  • Oversee the supply of information and documents for additional services.

  • Monitor surveyor reporting progress and follow up where required to support KPI’s.

  • Perform checks on surveyor submitted reports and supporting information in advance of technical review.

  • Support the Technical team in the event of further information being required for a report or additional service.

  • Supplier invoice approval and swiftly resolve discrepancies.

  • Participate in the Operations rota acting as the duty team member during a weekend (1 in 5).


  • Strong administrative and organisational skills are essential, ideally gained in a fast paced office environment.
  • Be confident working in a client and supplier facing role and able to maintain a level of independent control of workload.
  • Proficient in the use of Microsoft applications such as Outlook, Excel and Word.
  • Experience of, or a desire to work in the maritime industry would be advantageous.


Idwal have a unique environment, blending the essence of a technology start-up with the heritage and market knowledge of a 100 year-old shipping company. On the one hand, we have many of the positives associated with a tech start-up. We work in a fast-paced environment that encourages entrepreneurship and innovation, where we both empower and support our people. We're also developing industry changing products using the latest technologies. On the other hand, we don't have the negatives associated with a tech start-up. We're self-funded, we're established in the market, and we're profitable. Furthermore, we have solid and achievable growth targets, along with a global client list that includes leading banks, financial institutions, private equity groups, ship owners, brokers, insurers, and charterers.

We like to think of ourselves as a family, which isn’t surprising when you consider we originated from a 3rd generation Welsh shipping family. We’re friendly and sociable, and regularly get together for team and charity events.

We also value our team. We make every effort to provide an environment where people enjoy coming to work and have the opportunity to thrive and as we have more than doubled our workforce in the last 18 months, there are plenty of opportunities for progression. 

Due to the Covid-19 pandemic, like many businesses, we have been working from home for the last few months. Fortunately for us, we
are able to operate seamlessly at home through the use of modern technology and communication platforms which have allowed us to continue working to the same standard and efficiency as always. We will soon be re-opening our office and will be allowing all employees to take an even more flexible approach to working than usual, combining time in the office with working time at home.

Click here to access the full job description

Interested? Get in touch with our recruitment team to find out more. Either send your CV or LinkedIn profile to allison.hetherton@idwalmarine.com or speak to Allison Hetherton on 02920 446 644.

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